Refund Policy
Last updated: 31/05/2024
Thank you for shopping at swellmeals Unip. Lda. We are committed to providing our customers with high-quality products. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
3. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at hermes@swellmindset.com.
4. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hermes@swellmindset.com and send your item to: hermes@swellmindset.com
6. Shipping
To return your product, you should mail your product to: hermes@swellmindset.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. Contact Information
If you have any questions about our Refund Policy, please contact us at:
SwellMeals Unip. Lda
Email: hermes@swellmindset.com
Rua Veloso Salgado, 535, 4450-337 - Leça da Palmeira